Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 15, 2026
Overview
VICATEL LTD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect information about you in various ways, including:
Personal Data
When you contact us, request a demo, or register for training, we may collect personal information such as:
- Name and job title
- Email address
- Phone number
- Organization name
- Business address
Automatically Collected Data
When you visit our website, we may automatically collect:
- IP address and browser type
- Operating system
- Pages visited and time spent
- Referring website
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and requests
- Provide and improve our services
- Send you marketing communications (with your consent)
- Analyze website usage and improve user experience
- Comply with legal obligations
- Protect against fraudulent or unauthorized activity
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third parties that help us operate our business (e.g., email services, analytics)
- Business Partners: Diligent and Revival Holdings for product-related inquiries
- Legal Requirements: When required by law or to protect our rights
4. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.
Types of cookies we use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your data
- Objection to processing
- Data portability
- Withdrawal of consent
To exercise any of these rights, please contact us using the information below.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
VICATEL LTD
12th Floor, Golden Jubilee Towers
Ohio Street, Dar es Salaam, Tanzania
Email: privacy@vicatel.co.tz
Phone: +255 22 211 1234